RYAN SMITH'S ACCESSIBILITY TIPS 

ryansmith

Accessible adventures require lots of dedicated planning. Ryan Smith, a wheelchair-user and avid traveller (and owner of the Access Agency), explored the High Country in July 2025. Below, he shares some adventure ideas, to help others who also require extra support to get from A to B.

Here’s what Ryan had to say about his experience exploring the playground that is Victoria’s High Country.

Click here to find out more about accessible adventures in Victoria's High Country.

Accommodation

Tuileries at De Bortoli Rutherglen Estate


Good food, great wine and bold art must be some kind of a holy trinity. At De Bortoli Rutherglen Estate you’ll find all three in a setting that will - in the warmer months - transport you to Piedmont or Lombardy in Italy.

The renown wine maker has converted a 100 year old cellar into a property tailor-made for afternoon tastings, quiet weekends away and unforgettable events. 

The property – built in 1886, and continually upgraded – has its own character and is not without some accessibility quirks. The hotel reception connects to the tasting rooms via an old stone step and the accessible accommodation is located behind the property via a hill or gravel pathway.

There are big plans for the site and in the meantime, you can start your visit by exploring the region's biggest collection of local aboriginal art, dine at Tuileries Restaurant and - of course - spend some time in the cellar door, tasting the wine that has made this place famous.

The cellar door area is wide and open with large stone flooring that reflects the history of the place. The high ceilings flow through to the Aboriginal Exhibition Gallery - an open gallery space where the work is strictly of aboriginal provenance, mostly from the northeast Victorian region. 

Onsite restaurant ‘Tuileries’ offers indoor and outdoor dining on the deck featuring local produce and accessible spaces. The staff are attentive and flexible for those with access needs. 

When staying on the property, choose the room that has a bathroom fitted with grab rails, a shower chair and basin with knee clearance – it makes for a comfortable stay and it’s only a short distance down to the breakfast area. Or get a breakfast basket delivered to your room with pastries, delicious seasonal fruit and fresh coffee.

De Bortoli Rutherglen Estate has onsite parking, automatic doors at the cellar door and is located right on the Murray Valley Highway. 

Visit De Bortoli Rutherglen Estate

Quality Hotel Wangaratta Gateway

 

Let’s be real, when you’re travelling and you have access needs, there’s nothing more important than the place you rest, relax and recharge – your accommodation.

The 4.5 star Quality Hotel Wangaratta Gateway is located near the city centre and has accessible parking near the Ovens Street entrance. The property boasts a heated pool, sauna, gym, concierge, lift access throughout and conference spaces. (Note, for an accessible pool, the Wangaratta Sports and Aquatic Centre, just a 5 minute drive, has fantastic facilities).

They have accessible suites providing excellent facilities for those with reduced mobility. Rooms are a good size and bed options can be configured for your needs. They are semi-self contained and stylistically clean with fixtures that offer a smart, thoughtful take on accessible elements. The modern black tapware and bathroom features offer great visual contrast for visitors with low vision, too.

Credit: Quality Hotel Wangaratta Gateway
Credit: Quality Hotel Wangaratta Gateway

The mini-fridge, microwave, toaster and kettle are all reachable from a seated position, along with the clothes hangers and security safe.

Maybe a favourite addition though… an electric blanket for those colder nights. This is a well-thought out room – especially for visitors with disabilities.

When you get hungry, you’ll find an award-winning restaurant on site, too. ‘The Gateway’ has a bar and offers an ever-changing, seasonal menu under chef Satakoon Sornchai. The dining space is large with tall ceilings and the staff are very accommodating and attentive. Alternatively, the outdoor dining space (adjacent to the pool area) is accessible for everyone and can be used throughout the day, whether for breakfast, coffee or cocktails.

Book in advance to secure a table at your preferred time. You can do this through the friendly front of house staff at the 24 hour reception, or via your room phone.

Impressively appointed and close to the heart of Wangaratta, the Gateway is a premium option for staying in the region.

Visit the Quality Hotel Wangaratta Gateway

Credit: Wangaratta Corporate Photography
Panoramia Villas, Myrtleford

 

The Ovens Valley cradles the fog this morning. The sky fades from light blue to purple and a million colours in between. Looking at my phone I’m reminded of two things: right here, right now, anyone’s photo will look like a professional photo, and... there’s fog because it’s cooold out there and I’m happy to be on this side of the glass.

As my morning tea brews and the sun slowly reaches up the wall I notice the floor-to-ceiling windows were uncovered last night – that’s because the starry night sky is just as captivating as the morning sun. 

I’m at Panoramia Villas , in the accessible villa named “Tsuchi" – it’s pronounced “too-shi” and is Japanese for earth. The name seems apt as the building is nestled into the side of the hill and even has soil across the roof.

Arriving last night I was immediately impressed at the features of this villa, from the dedicated accessible parking and step-free entrance – into the generous living area and onto the full size kitchen; complete with gas cooktop, electric oven, microwave and full size fridge. 

The phrase ‘self-contained’ tips into luxury when you notice the bathroom’s accessible features, and, would you believe, an oversized bath complete with thick towels and luxury toiletries.

The surfaces are flat tiles, most doors a light sliding-style and there’s a good balance of seating and space.

As I drain my teacup and sunlight fills the room, I gaze at the nearby Japanese garden, realising how easy it would be to sit at the kitchen table, completely relaxed, and stare out at the ‘tsuchi’ — the valley — until it captures the fog once again.

Visit Panoramia Villas

Scenic Marysville

 

Australia’s obsession with real estate means when you’re at a barbecue, you can’t chuck a snag without hitting someone who’s droning on about ‘build quality’ or the price of tapware.

Most of us would agree though - the quality of homes depends on who’s building and who’s paying.

That obsession with quality is something Anthony and Tracy from Scenic Marysville have committed to for their accessible accommodation within their newly opened boutique accommodation (mid 2025), and I have a feeling I know why.

Now, full disclosure: a few years back, I stayed at their other property, the nearby Marysville Garden Cottages, so I knew they were dedicated to great features for visitors with access needs.

The fittings at the new properties and the build quality here are top notch, not surprising for two reasons: one, Anthony is a builder and makes stuff that lasts and two; they both understand the value of quality accessibility features and they’re in it for the long haul.

The entry to the Flora Suite is via the step-free entrance and directly in front of the car park space. There’s a fully equipped kitchen, gas log fire, electric cooktop, gigantic TV and importantly, a fully appointed accessible bathroom with grab rails. There’s a dimmer switch for the lounge room lighting and plantation shutters to control natural light.

They really know how to do a sunset here too - this part of the state is deceptively close to Melbourne and yet we’re set at the foothills of some magical mountain ranges.

When you care about quality and you design with all visitors in mind you can’t help but have a great result. Yes, it’s about build quality, but more importantly, it’s about a design philosophy that’s consciously inclusive and built to last.

Visit Scenic Marysville

Things To Do

Double Black Alpine
 

When you’re exploring a new place, it helps to have some local knowledge from the outset. Even better if someone can arrange transport connections for your needs, whether for general touring, cycling related travels, or heading to Mt Buller in both summer and winter. 

The team at Double Black Alpine arranges tours and transportation, and can even create a bespoke itinerary if you have specific requirements or interests. Their fleet includes SUVs for smaller groups, specialised trailers for bikes, and spacious vans. The modern van seats up to eight passengers in comfort, with the option to transport bikes on the rear rack or specialised trailer. It’s a popular choice for good reason, it's designed with clever, comfort-focused features like climate control and reclining seats to ensure you arrive refreshed. (Please note: there is currently no lift access into the vans.)

The team can adapt the van to almost any situation with ISOFIX compatible seats for child safety seats, rear mounted bike racks, grab rails for stability and a step to make it easier to get in and out as you visit the region.

On top of this, the team has training with Hidden Disabilities (for invisible disabilities) and they happily accommodate service animals. They really have taken steps to make sure everyone is welcomed and looked after.

Owners Sarah & Eddie are proper locals - so trip planning is done with a true understanding of the region and a love for providing unforgettable moments. These can include taking in the most picturesque views, the best trails and the accessible places that this region has to offer.

Double Black Alpine has a terrific detailed section about accessibility and bespoke experiences on their website too. Make sure you take a look to get the most of your truly tailored experience.

Visit Double Black Alpine

Pepo Farms, Ovens
 

Leading the way in a new industry – even when it’s in your DNA – is not easy. And we all know that anything related to farming in Australia can be a challenge.

Luckily, Sharan and Jay Rivett don’t scare easily. Sharan & her family started growing heirloom Slovenian pumpkins 20 years ago in South East Queensland, before moving their farming operations to the Ovens Valley in 2012 to open a farmgate shop - now Pepo Farms , Australia’s only pumpkin seed producer. 

The family has a strong Slovenian heritage and has been doing agritourism since before the term was even invented. Their storefront is an icon along the Great Alpine Road. Pulling into the accessible car park and navigating the gravel pathway, the main entrance is through sliding glass sensor doors. You arrive in a colourful retail space with walled shelves stacked with jars, tall brown bottles and silver foil bags – most containing their nutrient rich, sought after stock.

Dan greeted me with a smile and after some time chatting disclosed he has a background in sports nutrition and personal training. He walks me through a sweet, salty, chocolatey and savoury taste adventure. Small drops of mild-flavoured ‘green gold’ were shared on biodegradable spoons. Then came salty and spiced treats, followed by a showstopper – roasted walnuts covered in chocolate and turmeric.

The space is wide and open with a mirror layout of stock meaning when it gets busy (and it does get busy) you can still get access to your favourite items. They stock local producers, too. 

While you can’t get back onto the factory floor as a visitor, there’s a large, low-set window that allows you to see everything, from chocolate-coating to pressing and packaging. From here you might see the community mill – the press that allows other farmers and producers to use the unique equipment that turns seeds and nuts into liquid and meal.

Outside there are tables and chairs to allow visitors to relax and snack in the sun (or under the umbrella). 

There aren’t accessible toilets here but you can find public accessible toilets ten minutes away in Eurobin or even closer in Myrtleford.

Pepo is an overnight success... just 20 years in the making. What Sharan and Jay have built here, with the mill and a community-focus, shows that persistence, great products and authenticity make for a wholesome and insightful visitor experience.

Visit Pepo Farms

Benalla Art Gallery
 

There’s a lot of work underway at the Benalla Art Gallery , and by late 2026, more than $6 million will have been invested in upgrading this iconic 1970s regional landmark. The upgrade will deliver tonnes of benefits to visitors including a new restaurant, enhanced gallery spaces, improved visitor amenities, and improved accessibility features.

In the meantime, you might be surprised to discover that it’s home to works by Australian artistic legends such as Arthur Boyd, Ken Done, John Brack and Emily Kam Kngwarreye, alongside contemporary artists like Petrina Hicks, Adnate and Patricia Piccinini.

To check out the current exhibition, you could use the accessible car parks and navigate the outdoor ramp. Once inside, the gallery offers easy access to the main gallery spaces, the reception, shop and toilets. The V-line train station is a 15-minute stroll away.  

The gallery sits within the Benalla Botanical Gardens and is recognisably perched up next to Lake Benalla – you can’t miss it crossing the Monash Bridge.

Benalla Art Gallery punches well above its weight, with a collection that boasts some remarkable works. It’s a terrific spot to admire works in a variety of mediums from across the country and beyond, all within the stunning Botanical Gardens.

Tie together the gallery experience and a wander through the Botanical Gardens for a wonderful lakeside afternoon.

Note: Benalla Art Gallery is currently closed as it undertakes a redevelopment (anticipated opening is October 2026). Keep up-to-date at Benalla Art Gallery Redevelopment.

Visit Benalla Art Gallery

Food & Drink

Bright Brewery
 

There are local pubs and then there are local pubs. So what do you get when you have a pub that’s also a brewer, that's also an outdoor events venue, that is also a community meeting place? You get something like the Bright Brewery.

The business started as a small brewery and bar - when I say small, I mean there wasn’t even room for indoor seating. Over the past nearly 20 years, the brewery evolved and relocated, and found its way into the hearts of locals and visitors. Today, it’s hard to miss. 

Driving through Bright, you can’t miss the rust and silver coloured building next to the large park with the picket fence. 

While the sign outside says ‘brewery’, you’re really entering a warm and welcoming bar-restaurant. The easiest entry is from the street-front and there is (steep) ramp access from around the back, where there’s likely more parking. Even better, use the accessible car park at Howitt Lane near the Visitor Information Centre. You’ll enter via two sets of glass doors into the main bar-restaurant area. The atmosphere is lively and casual, designed to be enjoyed by everyone.

While the brewery itself is now located approx 1km away, there are loads of ways to enjoy its frothy output. There’s a dining area as you arrive, a bar and further towards the back a large outdoor patio area with a small stage, heaps of wooden picnic tables and amenities. Toilets include an accessible toilet with grab rails, sensor tap and baby change table.

The whole site is flat and level with natural light streaming through the floor to ceiling windows so visitors can judge the incoming weather over pub classics, pizzas and seasonal family meals. And obviously a beer. Large print menus are available and the site is dog-friendly too, catering for registered assistance animals.

The spaces are large but fill up over the busy months, especially when local events are on the calendar. There are ambitions to make the outdoor area - the Paddock - more utilised and accessible. Though accessible from outside, the recently upgraded dining area with pool table requires a step down from the main area - with plans to make it easier to enjoy the separate but light-filled area.

Visit Bright Brewery

Grant St Grocer, Alexandra
 

Lisa Harding knows what works in hospitality and she’s sticking to it.

After spending her entire career in hospitality and traveling widely overseas, she and husband settled down in Alexandra, establishing the Grant St Grocer . Don’t be fooled by the name – this place is first and foremost a high-quality cafe and lunch spot. While some might find the entry way tricky (there’s a small timber door ‘lip’ leading to it), past that waits the prize of quality food, made with care.

They’ve made the setting here really thoughtfully, from installing sound-absorbing acoustic panels on the ceiling to making sure the accessible toilet includes a baby change and there’s a portable step for kids.

There are tables and chairs out the front, small and large tables inside and bar stools lined along the window, so wherever you want to sit you’ll find this converted warehouse can accommodate you. Towards the back section sits a beautiful long timber table just waiting for a big family to be seated either side and enjoy a meal together.

The sound suppression is good, and there’s a small, gentle ramp down to a low counter where you can order anything that takes your fancy (a mobile EFTPOS machine is in place here). The Japanese inspired fish croquettes, ‘Takoyaki’, are delicious, bite-sized artworks that would look at home somewhere more pricey. The custom breakfast options are more than fuel and the menu aims to sustain and satisfy with ingredients chosen with care, and prepared with skill.

The space is generous and the staff are attentive and considerate. Don’t miss dropping in for a sit-down meal, some locally-sourced pantry supplies or a take away pre-prepared dinner for later.

Visit Grant St Grocer